FAQ's

Payment Methods

What payment method does Ya Omri Swimwear accept ?

Several payment methods are at your disposal, including Visa, Mastercard, American Express, and Apple Pay. Cash on Delivery is an option available in the UAE, Bahrain, Oman, Saudi Arabia, and Kuwait. When checking out, you may select your preferred payment method. If your preferred payment method is not listed, please email us at info@yaomriswimwear.com

Shipping

When will my order arrive ?
  • United Arab Emirates - We provide Same day delivery to Abu Dhabi, Dubai and Sharjah when you place your order before 12pm. If you want next-day delivery to any emirate, please make sure to order by 2pm.
  • Bahrain, Saudi Arabia, Kuwait, Oman and Qatar - 2-5 business days. 
  • Rest of the world - Standard delivery 5-7 business days. 

How much does delivery cost ?

Shipping Rates

Free delivery for orders shipped within the UAE.

Standard international shipping of $30 USD applies for all other countries.

Free shipping on international orders over $100 USD.

Taxes and Duties

How does it works?

Customs and Duties

We want to make sure you have a smooth and enjoyable shopping experience with Ya Omri Swimwear. However, there are a few important things to note regarding international shipping:

- Customs and duties charges may apply to orders shipped to certain countries. These fees are determined by the destination country's government and are outside of our control.

- Any customs, duties, taxes or other import fees are the responsibility of the customer. We are unable to refund these charges.

- In some cases, orders may experience delays due to customs procedures in the destination country.

To help minimize any potential issues, we recommend checking with your local customs office for information on current import policies, duties, and taxes that may apply to your order. This will help you understand what to expect when your package arrives.

We do our best to provide accurate shipping estimates, but cannot guarantee that additional fees will not be incurred. If you have any other questions, please don't hesitate to contact our customer service team. We're here to help ensure you have a great experience shopping with Ya Omri Swimwear.

Refund Policy

What is the refund policy?

Swimwear refunds 

Due to hygiene reasons, swimwear cannot be returned or exchanged. We encourage you to carefully review the sizing and product details before making a purchase.

Refunds for Non-Swimwear Items

For non-swimwear items, such as beach cover-up dresses, we offer refunds within a specified timeframe. To be eligible for a refund, please follow these steps.

Contact our customer service team at info@yaomriswimwear.com within 14 days of receiving the item to initiate the refund process.

Include the barcode and SKU number of the item in your email to help us identify and process your refund request efficiently.

Pack the item securely, ensuring the barcode is attached to the packaging for easy reference.

Ship the item back to our warehouse at the following address:

Ya Omri Swimwear, IQ Fulfillment General Warehousing LLC, Dubai Investment Park, Warehouse No 5, PO Box 54037, Dubai, UAE. 

Please note that the cost of shipping the item back to our warehouse is the responsibility of the customer.

Refund Processing

Once we receive the returned item and confirm its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.

We recommend retaining proof of shipment for your records until the refund has been processed.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team at info@yaomriswimwear.com. We are here to assist you.

Thank you for choosing Ya Omri Swimwear!

Can I change my order or cancel my order ?

Yes you can, if we have not shipped your item. If your items have been shipped then this would not be possible to do.

Feel free to send us a message using our chat feature if there is a question that is unanswered for you.

Many thanks,

Ya Omri Swimwear team