We regret to inform you that we do not offer refunds for swimwear items. Due to hygiene reasons, swimwear cannot be returned or exchanged. We encourage you to carefully review the sizing and product details before making a purchase.
Refunds for Non-Swimwear Items
For non-swimwear items, such as beach cover-up dresses, we offer refunds within a specified timeframe. To be eligible for a refund, please follow these steps.
Contact our customer service team at firstname.lastname@example.org within 14 days of receiving the item to initiate the refund process.
Include the barcode and SKU number of the item in your email to help us identify and process your refund request efficiently.
Pack the item securely, ensuring the barcode is attached to the packaging for easy reference.
Ship the item back to our warehouse at the following address:
Ya Omri Swimwear, IQ Fulfillment General Warehousing LLC, Dubai Investment Park, Warehouse No 5, PO Box 54037, Dubai, UAE.
Please note that the cost of shipping the item back to our warehouse is the responsibility of the customer.
Once we receive the returned item and confirm its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.
We recommend retaining proof of shipment for your records until the refund has been processed.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team at email@example.com. We are here to assist you.
Thank you for choosing Ya Omri Swimwear!